Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping times and costs may vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website.

Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order ships.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original condition and packaging. Please contact our support team to initiate a return.

How long does a refund take?
Once we receive and inspect your return, refunds are typically processed within 5–7 business days back to your original payment method.

What if my item arrived damaged or defective?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage and we'll make it right.

Products

Are KAVORA smart glasses compatible with all smartphones?
Yes, our smart glasses connect via Bluetooth and are compatible with both iOS and Android smartphones.

How do I charge my smart glasses?
Most KAVORA smart glasses include a magnetic or USB-C charging cable. Full charge time is typically 1–2 hours.

Are your products covered by a warranty?
Yes, most KAVORA products come with a manufacturer warranty. Please check the individual product page for warranty details or contact us for more information.

Contact Us

How can I get in touch with KAVORA support?
You can reach us through our Contact page. We aim to respond to all inquiries within 24–48 hours on business days.